Refunds & cancellation

You may request a full refund of a service payment before SEO work covered by that payment starts. SEO work includes the website audit and agreed research or implementation work. Contact us promptly if you want to cancel before work begins.

Completed work is non-refundable, subject to applicable law. We review requests concerning incomplete or disputed work based on the work delivered and the circumstances; payment alone does not establish that work was completed.

To request a refund, email support@scalifyapp.com or message +91 6353583148 on WhatsApp. Include the email used at checkout, payment reference and reason for the request. We may ask for information to verify your identity and purchase. Never share a card number, CVV, UPI PIN or bank password.

Approved refunds are returned through Razorpay to the original payment method. We confirm the refund decision and processing details with you. The time for the credit to appear depends on Razorpay, your payment method and your bank. Duplicate charges and payment errors will be investigated and corrected where verified.

You can cancel future AutoPay renewals through the dashboard or your private subscription-management link before the next billing date. Cancelling a subscription does not automatically refund earlier payments. A refund request does not automatically cancel AutoPay, so cancel future renewals separately if you want billing to stop.

Search ranking changes, traffic fluctuations or a lack of guaranteed leads do not by themselves establish a refund entitlement for completed work. This policy does not limit your rights or remedies under applicable law.